Customer Service Associate
Customer Service Associate
Location: Nottingham
Job ID: R25038797 Join a global logistics leader and help us give customers the great service they expect. As a Customer Service Associate, you’ll be the one that saves the day by listening and finding the best way to get things back on track. Based in our Nottingham office, you’ll play a key role in making sure every customer receives a smooth, reliable experience. If you like helping people and figuring things out, this is a great place to grow your career. Your Benefits You can expect:
- Salary of £24,784
- Access to a company pension scheme, paid maternity leave, holiday pay and our Employee Assistance Programme
- Make the most of discounts at major retailers (including Apple and cinemas) and attractions (including Alton Towers and The London Eye) through UPS Perks at Work
- Industry-leading training
- Opportunities to progress with ourpromotion from within policy
- 37.5 hours per week, with rota-based shifts falling between 8 a.m. and 6 p.m.
- Assisting customers by phone and email with tracking, billing, claims, service issues, and general UPS inquiries
- Owning each case from first contact through resolution, providing clear updates along the way
- Communicating proactively when follow-up or service-impact updates are needed
- Documenting customer interactions, updates, and actions to ensure smooth and consistent service
- Strong communication and interpersonal skills with the ability to engage professionally with customers and internal teams
- Customer-focused attitude that represents UPS positively and shows a genuine willingness to help
- Solid problem-solving and time-management abilities
- Previous customer service experience preferred
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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