Club Operations Assistant

Club Operations Assistant – Hollinwell (Notts Golf Club)

£30k Annual Salary – Full Time

Location – Hollinwell, Derby Road, Kirkby-in-Ashfield, Nottingham, NG17 7QR

Full

Hollinwell (Notts Golf Club) are looking for a friendly, reliable, and customer-focused individual to join our team at one of Nottinghamshire’s premier heathland courses.

This role is ideal for someone with a passion for golf and/or customer service.

About the Role:

You will play an important part in the day-to-day running of the office, golf operations and sales. The role combines tee time sales and service within golf administration, giving you variety and responsibility within a busy club environment.

Key Responsibilities:

Front of House & Customer Service:

· Deliver first class customer service to members and visitors.

· Look to deliver green fee sales as per directed KPI’s.

· Support the running of golf operations, including bookings, tee sheet management and competition administration.

· Maintain a welcoming and professional environment for all golfers.

· Liaise with Heads of Departments to ensure and maintain efficient communication and service delivery.

· Professional telephone manner and verbal communication skills

Administrative Duties:

· Assist with general office administration such as database management, email and telephone correspondence, member requests.

· Assist with maintaining accurate records of sales, memberships and visitor statistics.

· Assist with preparing accurate reports or documentation for Management/Committee meetings.

General Support:

· Ensure the reception and clubhouse areas are tidy, welcoming and well presented.

· Adhere to all Club policies, rules and standard operating procedures and complete all mandatory training, including First Aid, Manual Handling and other compliance courses as required.

Essential Skills:

· Excellent communication and interpersonal skills with a focus on customer service.

· Confident using computer operating systems and Microsoft Office applications.

· Reliable, well organised and able to manage multiple tasks independently.

· Friendly, approachable and a team player.

· Confidence in managing and directing customer enquiries appropriately.

Desirable Skills:

· Experience in a golf club, sports/leisure or administrative environment.

· Previous experience of a customer service or sales related role.

How to apply:

Please send CV with covering letter to Michael Teager via email to: [email protected] or call 01623 753225 if you require any further information.

Job: Full Time

Pay: Annual salary of £30k

Expected hours: 40 per week

Benefits:

· Competitive Salary

· Bonus Scheme

· Free on-site parking

· Complimentary Golf (subject to club policy)

· Free meals

· Opportunities for training and career development within the Club.

Job Type: Full Time