Team Lead - Back Office Financial Operations (Lead I - BPM)

1 Opening Nottingham

Role description

Team Manager Back Office Operations -Finance

Reporting To Operations Manager

Location: Nottingham (NG1)

Working pattern: Hybrid – 3 days per week in the office

Availability: Immediate joiners only (15 days or less notice)

Eligibility: Must have the right to work in the UK

We are looking for an experienced Team Lead/Manager – Back Office Operations (Finance) to manage and develop a high-performing operational team within a regulated financial services environment. This role is key to ensuring service excellence, regulatory compliance, and delivery against client and business commitments

What you’ll do:

• Lead a back-office finance operations team to deliver agreed service levels and client commitments
• Monitor KPIs and quality metrics, driving corrective actions where needed
• Manage incidents, risks, and process issues, ensuring root cause analysis and resolution
• Support audits, system changes (including UAT), and ongoing process improvement
• Maintain accurate, compliant process documentation
• Plan team capacity and resources to meet operational demand
• Coach, develop, and motivate team members through regular feedback and performance management

Knowledge & Experience

Essential

• Strong knowledge of back-office financial operations( Bankruptcy, IVA ) and customer service processes.
• Knowledge of internal systems, data, products, and services within a financial services environment.
• Understanding of internal incident management and problem resolution processes.
• Proven experience delivering customer satisfaction through data-driven operational processes.
• Experience managing high-volume workloads and multiple priorities.
• Strong understanding of UK regulatory requirements and relevant financial services legislation.
• Demonstrable people management experience, including coaching, performance management, and team development.

Desirable

• Experience within the debt and credit industry.
• Experience working in an FCA-regulated organisation.
• Knowledge of data protection legislation and regulatory obligations.

Skills & Competencies

• Exceptional organisational skills with the ability to manage multiple tasks, priorities, and clients simultaneously.
• Strong analytical and problem-solving capability, able to quickly understand complex and technical information.
• Ability to work effectively under pressure while maintaining high quality and compliance standards.
• Excellent verbal and written communication skills.
• Strong influencing and stakeholder management skills, with the ability to build consensus.
• Sets clear expectations, holds individuals accountable, and drives delivery.
• Resilient, confident, and calm in challenging situations.
• Motivates and inspires others, promoting collaboration and continuous improvement.

Leadership Behaviours

• Effectively leads and directs a team towards operational and business deliverables.
• Demonstrates adaptable leadership and management styles to create a high-performing culture.
• Communicates openly about performance challenges and supports improvement.
• Promotes strong working relationships and acts corporately for collective success.
• Adapts communication style to suit different audiences and stakeholder needs.

If interested , please apply for an immediate discussion with Talent team

#UST

Skills

Knowledge process outsourcing, Business process management, change management, data analysis,

Skills

knowledge process outsourcing,business process management,change management,data analysis,

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.