Housing Complaints Officer

Belmont Recruitment

Nottingham

Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council's Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

* Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports

* Ensure all complaints are managed in line with policy, escalating where necessary

* Act as the first point of contact for customer information, coordinating responses across teams

* Liaise with tenants regarding works programmes and investment plans

* Attend customer meetings, inductions, open days, and engagement events

* Gather and analyse tenant satisfaction data, identifying trends and areas for improvement

* Support the Project Manager with reports and action plans to enhance service performance

* Record and promote positive customer feedback to support service improvement

Requirements:

* Strong communication and interpersonal skills

* Experience handling complaints, customer enquiries, or tenant liaison

* Full UK Drivers Licence

Please reply with an up to date CV ASAP if this role would be of interest to you

Posted 2026-04-09

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