Business Administration Apprentice - TrophyMaster

Summary

TrophyMaster are looking for an apprentice administration assistant to join their growing business. This is a unique opportunity working as part of a small team in a successful e-commerce business located on Wilford Lane in West Bridgford (near Trent Bridge), supplying seam sealing tapes, personalised trophies, medals, and awards.

Wage

£15,645.50 a year

£ 8.30/hr x 36.25hrs = £ 300.88 / Week

Training course

Business administrator (level 3)

Hours

Monday to Thursday 8.30am to 5:00pm (7½ hrs per day). Friday 8.30am to 3:45pm (6¼ hrs) Lunch 1 hour (staggered).

36 hours 15 minutes a week

Start date

Friday 17 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Receive stock deliveries from suppliers (usually via carriers).
• Check deliveries for missing or damaged items and create exception reports.
• Compare deliveries with purchase orders and allocate items to customer orders.
• Download customer orders from EKM and Amazon and enter them into the company system.
• Communicate with customers via email and phone.
• Place purchase orders with suppliers and track their progress.
• Receive and check stock against purchase orders.
• Pick and prepare stock items for customer orders and send them to the engraving section.
• Help repack goods after engraving, ready for dispatch.
• Prepare seam tape stock for dispatch to the Amazon warehouse.
• Arrange order dispatch via Royal Mail or DPD (daily collections).
• Contact customers when orders are ready for collection.
• Take credit card payments at collection using the company’s portable terminal.
• File completed customer orders and correspondence.
• Keep the stock room, engraving room, and collection areas tidy and organised.

Where you'll work

4 WILFORD LANE
WEST BRIDGFORD
NOTTINGHAM
NG2 7QX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOTTINGHAM COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3:

Day release one Monday per month at Nottingham College City Hub campus.

Requirements

Essential qualifications

GCSE in:

• English (grade 9-4)
• Maths (grade 9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working