Controlled Launch Coordinator

Unitemps are acting as an Employment Business, supplying temporary workers, in relation to this vacancy.

The covers participant recruitment, onboarding, interviews, data capture, routine participant / customer support by phone, email, and video and escalation of issues in line with approved procedures.

The purpose of the is to support safe, consistent and participant-centred delivery of the Controlled Launch by ensuring pilot customers are recruited, consented, interviewed and supported effectively and that high-quality data and operational insights are captured for review.

Outputs of the

• Screened and scheduled participants
• Completed onboarding, 1-2 week and 4-week interviews
• Routine support across phone, email, video and support channels
• Accurate consent and data records
• Timely issue escalation
• Reliable participant communication and follow-up

Measures of performance

• Interview milestones delivered to schedule
• Accuracy and completeness of records; adherence to scripts, SOPs, confidentiality and escalation requirements
• Responsive participant support
• Effective team collaboration

Start Date: 27/04/26
End Date: End of August
Working Hours: 5 days a week/37.5 Hours
Pay Rate: £25,000 yearly
Location: Nottingham
Dress Code: Casual

CLOSING DATE: 27/04/26 Please note that the may close early to applications – apply as soon as possible to avoid disappointment.

Duties and responsibilities

• Support recruitment and screening against eligibility criteria
• Arrange onboarding and follow-up calls
• Collect consent / assent forms and deliver approved interviews
• Maintain accurate logs, documentation and trackers
• Respond to routine participant / customer queries by phone, email, video and support platforms
• Support video upload processes and participant follow-up
• Capture feedback and recurring issues
• Escalate complaints, adverse events, safeguarding concerns and deviations
• Share insights with Research and Customer Experience teams to support continual improvement

Skills and experience

Experience

• Experience in customer-facing or participant-facing coordination, interviewing or support experience is helpful but not essential
• Comfortable communicating by phone, email and video
• Handling confidential personal data
• Accurate record keeping and working to defined processes or SOPs
• Experience with neurodivergent individuals, adolescents or families is desirable

Technical knowledge and skills

• Strong written and verbal communication, empathy, active listening, organisation and attention to detail.
• Confident with Microsoft 365 tools (Word, Excel, Teams, Forms, SharePoint), scheduling and data entry.
• Able to learn device / app basics, follow interview scripts and use neutral non-medical language and correct escalation pathways

Location
Nottingham