Modern Workplace Engineer
- Evaluate and recommend hardware solutions to support end-user workstations.
- Diagnose and resolve complex desktop issues on-site, coordinating off-site repairs when required.
- Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices.
- Support and maintain printing, scanning, and presentation equipment.
- Collaborate with IT team members to ensure efficient desktop environment operations.
- Manage user accounts, including onboarding and offboarding within Microsoft 365.
- Gather and document network-related issues from users and escalate to the MSP.
- Report and escalate system issues and outages, ensuring timely resolution.
- Act as on-site support working with the MSP on network, O365, and cybersecurity incidents.
- Respond to support requests via calls, messages, and ticketing systems while coordinating with vendors when necessary.
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