Apprentice People Services Coordinator

Summary

To provide high-quality administrative support to the People Services function and to act as a point of communication between new starters, recruitment, HR and Managers. To ensure administrative and clerical duties within the organisation are carried out within the company’s
guidelines and policies.

Wage

£18,500 a year

Enhanced annual leave of 25 days per annum plus Bank Holidays.
Birthday Annual leave.
Pension – plus 3% employee contribution.

Training course

HR support (level 3)

Hours

40 hours per week Monday- Friday Dependent on the needs of the business.

40 hours a week

Start date

Sunday 3 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Primary responsibilities in Recruitment and Onboarding:

• Support safer recruitment practices in line with statutory guidance
• Support hiring managers with interviews
• Act as the main point of contact for new starters prior to start date
• Manage the full onboarding process for new starters, ensuring all pre-employment checks are completed prior to start dates, including but not limited to:
• Enhanced DBS checks
• Right to Work checks
• Employment references

Schedule 2:

• Qualification and registration verification (where applicable)
• Track onboarding progress and escalate any risks or delays to managers
• Ensure that employee confidentiality is adhered to at all times
• Support HR Officer with HR tasks
• Assist the HR Officer with employee relation matters eg. organising meetings, taking meeting notes
• Answer the telephone and deal with enquiries on behalf of the organisation
• Welcome visitors to the building on behalf of the organisation
• Support the Directors and Managers with general administration tasks as required eg. ordering of office supplies, scanning documents, shredding documents
• Organise meeting room hire
• Provide support during periods of annual leave

Where you'll work

Foxhall Lodge
Foxhall Road
Nottingham
NG7 6LH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Training course

HR support (level 3)

What you'll learn

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

• This programme is delivered via a day release delivery model which means that one day per week, your attendance is required at our Derby Road Campus. This attendance is required during term time only
• You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession
• You will experience a blended learning model

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience