Bank Receptionist

Receptionist/Nottingham/Tollerton/Bank/Ad-Hoch Shifts

Spire Nottingham Hospital has an exciting opportunity for a receptionist to join the Bank team.

Our vision is to be recognised as a world class healthcare business bringing together the best people who are dedicated to developing excellent clinical environments and delivering the highest quality patient care.

Duties and responsibilities:

To provide a complete front-of-house reception service to patients, consultants, guests and visitors and in doing so project a professional and caring image with Customer Service at the forefront.

To provide a full patient administrative function in support to the administration team and the OPD bookings team

• Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations.
• To liaise with the ward clerk/nursing station on the arrival; of inpatients and daycare patients and register patient arrival onto the SAP system.
• To use the computer system SAP for: Obtaining minimum data set information (including credit card details) from all patients to maintain accurate records. Ensure all necessary paperwork is completed daily prior to clinic.
• To maintain confidentiality of all information acquired with regard to patients, consultants and staff and not on any account to disclose information about affairs of the hospital, its subsidiaries or associates.
• To use the hospital switchboard, responding to incoming calls in a prompt, efficient and courteous manner, directing to the appropriate person and taking messages as necessary.
• Monitor all email accounts associated with the department and take any necessary actions (amend / cancel clinics etc.)
• To be able to arrange transport, couriers, etc on behalf of the hospital staff and patients.
• Complete reception procedures and processes in the event of an emergency eg. Fire alarms, door release etc.
• Dealing with daily post and distributing as required
• To complete open and closure procedures for reception
• Ordering stationery for the department
• Present a professional image at all times in terms of dress, appearance and personal conduct.
• To be flexible as this role shift work
• To be flexible in order to cover sickness and absence.
• Attend statutory/mandatory training sessions.
• To undertake any other duties as directed by the Administration Manager or Lead

Who we're looking for:

• Excellent communication skills
• An ability to prioritise and manage a flexible workload in response to patient/consultant demands is critical.
• Ownership and resolution of problems is the key to success in this role.
• Knowledge and understanding of the Spire’s IT systems including SAP, Datix and Microsoft Office.
• Ability to communicate with patients and colleagues by telephone, email and face to face.
• To have a flexible approach to changes in working methods and to be able to adapt to new situations

Benefits:

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Smartspending discounts (in addition to Blue Light discounts) via ‘Spire for You’
• Wellbeing Centre access via ‘Spire for You’
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team

Our Values:

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion.
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees’ well-being through work life balance, on-going development, support and reward.

“Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.”

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

For us, it's more than just treating patients; it's about looking after people.