Customer Experience Manager

hireful

Nottingham

Lead unforgettable experiences. Shape a destination theatre. Inspire a team.
Are you passionate about creating exceptional customer journeys? Do you thrive in fast-paced, people-focused environments where no two days are the same? Join Nottingham Playhouse—one of the UK’s leading producing theatres—as our next Customer Experience Manager.
About the Role
This is more than a Front of House role—it's your opportunity to shape the entire audience experience.
As Customer Experience Manager, you’ll lead our Front of House and commercial operations, ensuring every visitor enjoys a welcoming, inclusive and memorable experience—from arrival to curtain call and beyond. At the same time, you’ll drive income growth across food & beverage, events, and commercial activity.
You’ll:
Lead and inspire a vibrant Customer Experience team
Oversee all Front of House and show operations
Drive commercial performance across bars, merchandise, and events
Champion accessibility, inclusion, and outstanding service
Act as Duty Manager for performances, ensuring safe and seamless delivery
This is a pivotal leadership role at the heart of our organisation, blending people management, operations, and commercial strategy
Why Nottingham Playhouse?
We create bold, brilliant theatre that reflects our city and welcomes everyone. Recently awarded Theatre of the Year 2025, we’re proud to be a cultural hub where audiences, artists, and communities come together.
Our mission?

To create unforgettable experiences, amplify diverse voices, and ensure everyone feels they belong.
What You’ll Get

We believe in looking after our people. Benefits include:
Free and discounted tickets (including Press Nights)
Staff social events & a relaxed, creative working environment
25 days holiday + bank holidays (increasing with service)
Your birthday off
Cycle to Work scheme & travel discounts
Training and development opportunities
Our Commitment to Inclusion
We are committed to building a diverse and representative workforce and strongly encourage applications from people of all backgrounds—especially those currently underrepresented in our sector.
We are a Disability Confident employer and are happy to make adjustments at any stage of the recruitment process.We are a Disability Confident employer and are happy to make adjustments at any stage of the recruitment process.
REF-227 482

Posted 2026-03-23

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