Key Account Manager
- Manage and develop relationships with major national and independent merchants, distributors, and key buying groups.
- Implement structured account plans to increase product penetration, market share, and profitability.
- Conduct regular account reviews, performance analysis, and forecasting to ensure sustained growth.
- Identify cross-selling and upselling opportunities across the clay drainage, infrastructure, and building solutions portfolio.
- Target new strategic accounts within construction, civils, utilities, and infrastructure sectors.
- Work with specification teams to ensure products are included in relevant projects and frameworks.
- Monitor market trends, competitor activity, and customer insights to inform commercial strategy.
- Negotiate pricing, rebates, agreements, and terms with key accounts in line with commercial guidelines.
- Collaborate with internal teams including technical, operations, and supply chain to ensure service excellence.
- Provide accurate sales forecasting, pipeline updates, and performance reporting.
- Deliver product training, presentations, and technical support to customer teams.
- Attend industry events, exhibitions, and customer visits to represent the business professionally.
- Resolve customer queries and service issues promptly to maintain strong relationships.
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