Dynamics 365 Functional Consultant

Dynamics 365 Functional Consultant

Position Description
At CGI, we deliver high-impact digital services that transform how organisations engage with their customers. As a Dynamics CRM/CE Functional Consultant, you’ll play a key role in shaping user-centred solutions that meet real client needs, working closely with delivery teams to turn complex requirements into intuitive, high-quality services. You’ll be trusted to take ownership, contribute ideas and influence outcomes, while being supported by experienced colleagues in a collaborative environment that values continuous improvement, innovation and shared success.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
This role is hybrid with 2/3 days a week working on CGI sites primarily in Nottingham, with occasional expensed travel to another client site in Swansea.

Your future duties and responsibilities
In this role, you will work closely with clients, product owners and solution architects to analyse requirements and shape Dynamics 365 CRM/CE solutions that deliver real value. You’ll guide delivery teams through configuration and change, ensuring solutions are aligned to user needs, accessibility standards and Agile best practice.
You will actively contribute throughout the delivery lifecycle, influencing quality from the earliest stages and supporting continuous improvement across tools, practices and documentation. Supported by a collaborative, multi-disciplinary team, you’ll have the autonomy to make informed decisions while helping teams deliver reliable, accessible and user-focused services.
Key responsibilities
• Analyse client requirements and translate them into effective Dynamics 365 solutions
• Provide expert advice to support optimal use of CRM/CE platforms
• Guide delivery teams through configuration and deployment of CRM/CE changes
• Collaborate with engineers, DevSecOps and QA to embed quality throughout delivery
• Support continuous improvement of engineering practices, tools and documentation
• Ensure solutions meet accessibility standards such as WCAG 2.2 AA
• Actively participate in Agile ceremonies, including sprint planning and retrospectives
• Communicate clearly with both technical and non-technical stakeholders

Required qualifications to be successful in this role
You will bring strong functional expertise in Dynamics 365, along with the ability to understand client needs and deliver practical, high-quality solutions. You’re comfortable working in Agile delivery teams and enjoy collaborating across disciplines to achieve shared outcomes.
Essential qualifications
• Deep knowledge of Dynamics 365 Business Central functionality and business process integration
• Strong experience with Dynamics 365 Customer Engagement (CE) and Field Service
• Experience working with Dataverse tables (virtual tables desirable)
• Hands-on experience with the Power Platform, including model-driven Power Apps
• Experience with Power Automate, Power Fx and Power Pages (Portals)
• Proficiency in Liquid, HTML, CSS and JavaScript
• Experience creating and modifying plugins, workflows and custom APIs using C#
• Experience using XRM ToolBox and solution layering
• Proven experience working effectively within Agile delivery squads
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Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.