Customer Service Advisor / Administrator

Customer Service Advisor / Administrator needed in West Bridgford, £13.26ph PAYE – Reference: OR25052

1. To greet all visitors, guests and suppliers providing an efficient, professional, customer focused service.
2. Provide basic advice, contacts and general information on services and those of partner organisations.
3. To carry out general administration and call handling duties for any inbound and outbound campaign work as and when required by the wider service.
4. To escalate issues to line management in a timely and efficient way, ensuring people are kept updated of any ongoing issues as and when they occur
5. To provide cover for other job share as and when required (stepping in to cover job-share partner for holidays and absence).
6. To use NCC IT systems including Intranet, Viva Engage, NCC Website, CRM, MS office packages to input and retrieve data and information as required.
7. To identify own areas of training and development to ensure that skills are continually improved, to ensure a high standard of service is provided.
8. To work with line manager in terms of flexibility to ensure there are no gaps in staffing which could impact service provision.
9. To provide and deliver a customer-centric service which reflects the standards set out in the “Customer Service Standards”
10. To work with, and support line management to ensure that reception cover is provided in line with service requirements and business continuity
11. To provide regular communication and support to all other team members ensuring that everyone has accurate information to work with on a day to day basis.
12. To prepare well for 1-2-1’s, annual EPDR’s and reviews.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [email protected] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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