Support Analyst (Maternity/Neonatal)

Description

At System C, we create technology that connects and transforms health, social care and education. Our centrally hosted solution, BadgerNet, supports maternity and neonatal teams across the UK by making critical information available where and when it is needed most.

We are looking for a Support Analyst to join our Maternity/Neonatal team. If you have a clinical background in maternity or neonatal services and are looking for a new way to use your experience and knowledge, we’d love to hear from you. This is a brilliant opportunity to move into a customer-focused role while continuing to make a meaningful impact. We can provide all the training and support required to help you harness your existing skillset whilst also learning a brand new one.

What you’ll be doing

In this role, you will help NHS customers get the best from our clinical solutions by resolving issues, improving user experience and supporting the smooth running of our managed service.

You will:

• Manage customer issues through service management tools, phone and email
• Investigate incidents and problems, driving timely and effective resolution
• Work closely with service desk, technical and product teams to coordinate support
• Keep customers informed with clear, professional and empathetic communication
• Identify opportunities for first-time fixes, knowledge sharing and service improvement
• Create knowledge base content and contribute to post-incident reviews
• Support ongoing product and service enhancements in line with evolving clinical practice
• Take part in an on-call rota and travel to meetings where required

We’d love to hear from you if you bring:

• A clinical background in maternity and/or neonatal care
• Experience of working with reporting functions and healthcare systems in a live clinical environment
• Strong communication skills and confidence working with clinicians, IT teams and administrators
• A calm, organised approach to solving problems in a fast-changing environment
• The ability to work independently, take ownership and collaborate as part of one team
• Good documentation skills and confidence using Microsoft Office

It would be a bonus if you also have

• Experience in service desk or incident management environments
• Familiarity with SLA-driven support
• Awareness of remote connection tools or ITIL best practice

Please be aware that to be considered for this post, you must have a clinical background in maternity or neonatal services. If you are a Midwife, Nurse, Healthcare Assistant, or Maternity Support Worker, this is an excellent opportunity to leverage your clinical experience. and will be required to form part of our on-call rota.

Why System C

At System C, we are united by a shared mission to improve outcomes through technology. We value people who own it, do the right thing, work as one team and always look to be better. In return, we offer a supportive environment, opportunities to grow, flexible benefits and the chance to contribute to work that genuinely matters. Ready to bring your clinical expertise into a role with wider impact? Apply today.