Revenue Operations Manager

About Us
We're Thrive Learning, and we’re changing the way people learn at work. We believe learning should be easy, effective, and empowering, not a chore. That’s why we built the industry’s first truly modern, all-in-one learning experience. We didn’t just create a new product; we rewrote the rulebook.

Doing things differently is in our DNA. Our technology is helping over 3 million people worldwide unlock their potential and grow their careers. You've probably heard of some of the brands we work with, like Volvo, Vodafone, Krispy Kreme, and Sky. They trust us to deliver learning experiences that their people actually want to use.

We’re the fastest-growing learning technology company for a reason. Do you want to be part of a team that’s building something that matters and helping people thrive?

The Role
We are looking for a detail-oriented and commercially minded Revenue Operations Manager to join Thrive. This role will be responsible for the accuracy, integrity, and analysis of revenue data, providing clear insights, themes, and actionable recommendations to support strategic decision-making.

You will also own the administration, optimisation, and governance of HubSpot as our core CRM platform, ensuring it supports scalable and efficient processes across the entire revenue lifecycle.

This is a cross-functional role, reporting to our COO, that sits at the centre of our go-to-market operations.

Core Responsibilities

Revenue Reporting & Analysis

• Own the accuracy and integrity of revenue data across the business.

• Create and maintain real-time reporting dashboards in Hubspot and prepare regular revenue reports and insights, including monthly company wide reporting

• Provide actionable insights and recommendations to senior leadership on a monthly and quarterly basis.

• Analyse pipeline performance, conversion rates, deal velocity, churn, and expansion trends.

• Identify themes, risks, and opportunities across the revenue funnel.

• Support forecasting processes and scenario modelling.

• Partner with Finance to ensure alignment between CRM data and financial reporting, leveraging automation to optimise data and workflows that support payment and invoicing processes.

• Ad hoc analysis: Conduct ad hoc analyses to address specific business questions or challenges and present findings to stakeholders clearly and concisely.

HubSpot Administration & Governance

• Act as system owner and administrator for HubSpot.

• Maintain CRM data hygiene, governance standards, and user permissions.

• Design, document, and optimise lifecycle stages, deal pipelines, and automation workflows.

• Ensure consistent use of fields, data hygiene, reporting definitions, and processes.

• Lead CRM improvements and implement new features where beneficial.

• Provide user training and ongoing support across teams.

Cross-Functional Revenue Operations Support

• Collaborate with Sales to improve pipeline visibility, forecasting accuracy, and performance tracking.

• Support Marketing with attribution reporting, campaign performance insights, and lead lifecycle tracking.

• Partner with Customer Operations to track renewals, expansion revenue, and customer health metrics.

• Work closely with Finance to identify and drive process improvements that increase efficiency and scalability across the revenue lifecycle.

• Contribute to strategic planning with data-backed insight.
  

Essential Skills

• 2–4+ years in Revenue Operations, Sales Operations, Business Analytics, or similar role in a SaaS environment.

• Strong experience administering HubSpot (required).

• Experience working cross-functionally with Sales, Marketing, Finance, and Customer teams.

• Familiarity with SaaS revenue models (ARR, GRR, NRR, TCV, FGR).

• Strong analytical skills with the ability to turn data into insight and recommendations.

• Advanced Excel / Google Sheets skills.

• Experience building dashboards and reports in HubSpot (and ideally BI tools).

• Excellent attention to detail and data accuracy.

• Process-oriented mindset with strong documentation skills.

• Strong stakeholder management and communication skills.

• Commercially aware and comfortable working with senior stakeholders.

• Proactive and solutions-focused.

• Comfortable operating in a fast-growing, scaling environment.

• Curious and continuously looking for optimisation opportunities.
  

Benefits

• Salary: £50,000-£60,000 PA

• Unlimited Holiday to support work-life balance

• Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings

• Flexible Working Hours within core hours (10:00–16:00)

• Birthday & Christmas Off, including festive shutdown between Christmas & New Year

• Work From Anywhere—fully remote-friendly (4 weeks a year)

• Health Cash Back Plan with Health Shield

• Employee Assistance Program for confidential support

• Financial support program via Maji

• Salary Sacrifice Pension Scheme

• Death in Service (4x annual salary)

• Green Car Scheme through salary sacrifice

• Cycle to Work Scheme—save up to 42% on a new bike

• Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield

What to Expect
We believe that finding a new job should be an enjoyable process. We’re passionate about bringing our whole selves to work, so what you see is what you get. All we ask from you, is that you show us your authentic self. We’re looking for people who bring something new to the team, who add to our culture and make it even greater. Our interview stages will be:

• Initial Screening Call: If we think you're a great addition to the team, you'll be invited to an introductory call with a member of our People Team. This is a chance to tell you about Thrive and give you an opportunity to ask questions.

• First-Stage Interview : Following the initial call, you will have a first-stage interview with a member of the team you'd be joining. This is a chance for us to get to know you better and for you to ask any questions about the role. We'll also discuss why Thrive interests you and what you feel you can add to our team.

• Assessment Task: We may ask you to complete a practical assignment or case study between interview stages.

• Final Stage Interview : You will meet with the Hiring Manager and/or a senior team member for a final interview. This stage is typically used for a more in-depth discussion and may involve a review of your assessment.

At Thrive, we’re on a mission to build an inclusive, welcoming culture that encourages and actively supports diversity. Our race, gender, religion, background, sexuality and beliefs are what make us unique. Our people are expected to always treat each other with respect, care and compassion. This starts from the moment you apply for a role at Thrive Learning, so we want you know we’re an equal opportunity employer. We will always strive to be as inclusive as possible in all aspects of employment and have a zero-tolerance policy for discrimination of any kind.

If you require any assistance, accommodations, or support during the application or interview stages, please don't hesitate to contact Ella Holland at [email protected]. We're happy to help!

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