Housing Officer

Job Category: Housing
Job location: Ashfield District Council,
Urban Road, Kirkby, Nottingham, Nottinghamshire, NG178DA, United Kingdom

Hours per week: 37
Start date: Immediate start

Salary: £17.12 per hour

Overall job purpose The post holder will be responsible for delivering a high quality tenancy and estates management service across the District including estate based activity within an area, ensuring that tenants are complying with the terms of their Tenancy Agreement.

Key tasks and responsibilities – post specific Manage tenancy related matters, ensuring that tenants are aware of their responsibilities under the Tenancy Agreement and provide advice and assistance to tenants as necessary. Investigate and deal with anti-social behaviour and other breaches of tenancy conditions as appropriate including enforcement, taking detailed witness statements, mediation, conciliation, monitoring and preparation of legal documentation. This will involve close working with legal representatives and other partners and attendance at Court. To ensure that the Tenancy and Estates Service complies with relevant legislation, good practice, policy and regulatory requirements. Responsible for the monitoring and managing of own case load in line with performance targets, prioritising workloads to deliver stretching targets and deadlines, where many of the cases will be complex and of a very sensitive and emotive nature. Maintain a highly visible profile on Council estates to provide an excellent estate management service. Ensure Estate Management Inspections are undertaken on a regular basis to ensure the environment is maintained to a high standard. This will involve remedying problems and working with partners and residents. Deal with requests for permissions and alterations and improvements to properties. Undertake property inspections for tenanted properties. Review introductory tenancies in line with procedures and legislation.

Skills

Excellent interpersonal skills – face to face and telephone

Excellent IT skills – proficient in use of MS Word, Excel and

databases

Ability to organise workload and to work with minimal

supervision

Ability to demonstrate creativity and initiative to problem

solving

Have the ability to interpret legislation and policy

Knowledge

Current social housing issues

Up-to- date knowledge of housing practice

Ways of consulting and involving residents Essential Interview

Experience

Experience of working in Social Housing

Dealing directly with the public and delivery of high quality

customer care

Dealing with and liaising with a range of voluntary, statutory

and partner agencies

Presenting evidence in Court Form

Qualifications

Evidence

3 G.C.S.E.’s Grade A-C to demonstrate literacy & numeracy

skills, or, through previous employment experience, able to

demonstrate good literacy and numeracy skills

Additional information / other requirements of the post

will be required to work at Urban Road, Kirkby and any other locations across

the Council district.

 The working week will be 37 hours and will be worked between 8.00am and 6.00pm, Monday

to Friday in accordance with the department and rota/cover requirements.

 The employee will be required to work outside of normal working hours/attend evening

meetings as part of their role, for which an appropriate payment or time off in lieu will be

granted.

 The post holder is eligible for essential car user allowance, subject to meeting the

requirements in the Car Allowance Policy.

 The post involves driving and so the post holder will be required to undertake relevant DVLA

checks.

 The role will involve lone working, office duty cover and visiting tenant homes.