Critical Service Manager (Ref: 006975)

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About the Role

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Our client is seeking a Critical Services Manager to lead estates services supporting facilities and other critical environments. This role is with an award-winning institution recognised among the UK’s Top 20 and the world’s Top 100. It focuses on statutory compliance, resilient mechanical services, effective contractor management, and long-term asset planning.

You will act as the single point of contact, providing technical leadership across high-risk mechanical systems and ensuring services are safe, compliant, and aligned with strategic objectives.

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Key Responsibilities

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Leadership & Service Delivery

• Provide expert advice on critical mechanical infrastructure and asset replacement

• Manage contracts, KPIs, and service performance within critical environments

• Lead planned maintenance, lifecycle replacement, and emergency response

• Maintain asset registers and support development of long-term asset strategies

• Chair meetings with stakeholders, contractors, and internal teams

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Technical & Compliance

• Provide authoritative advice on mechanical services, compliance, and best practice

• Support design reviews, capital projects, and technical assurance

• Manage investigations into service failures and implement preventative actions

• Ensure compliance across high-risk systems (e.g. pressure systems, refrigeration, LEV, lifting equipment, gas and ventilation systems)

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Risk, Contractors & Projects

• Manage statutory compliance and mechanical risk in collaboration with compliance teams

• Oversee M&E contractors and ensure safe access to critical facilities

• Identify and deliver projects that improve resilience and reduce risk

• Assist in managing operational budgets and identifying efficiencies

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People & Continuous Improvement

• Provide technical leadership and mentoring to mechanical teams

• Maintain professional knowledge of legislation and industry developments

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Person Specification

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Essential Skills & Experience

• Strong project, programme, and contract management skills

• Proven experience in building services or mechanical engineering

• Experience managing compliance, health & safety, and contractors

• Ability to communicate effectively and work under pressure

• Strong analytical skills and attention to detail

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Qualifications

• HNC/HND in Engineering Services or equivalent experience

• IOSH Managing Safely (or equivalent)

• Full, current driving license