Temporary Part-time Customer Service Advisor

About The Role

Working 3 days per week, Wednesday, Thursday & Friday. This is a temporary role to cover long terms sickness absence.

• To deal with enquiries from customers, providing workable solutions, advice and guidance to customers via phone & email regarding aspects of service and technical support
• To meet the customer’s needs by planning and organizing the solution, dealing effectively with individual situations
• To ensure that customer care standards are being met
• To liaise with our retail stores, internal departments and the management team
• Administer the service repairs requests to the Service Admin Team and the Branded Suppliers team
• Keep fellow team members informed of all relevant issues relating to the effective delivery of Service and Repairs by ensuring digital and manual records are clear, accurate and up-to-date at all times
• To process departmental administration in a professional manner
• Produce clear and concise digital job sheets for the Service Team following procedures to provide all necessary information and fully noted discussions with customers
• To communicate effectively and precisely with other colleagues.
• To report possible product quality issues to the Service Management Team.
• Reply to correspondence and other communications where appropriate, as directed by the management team.
• Promote and maintain safe working practices in all areas
• Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff
• Any other reasonable duties as required

Limits to Authority

• Comply with operational practice as determined by the Customer Service Team Leader and Aftersales Manager.

Benefits

What you’ll get in return for your commitment:

• Staff Discounts
• Healthcare Cash plans
• A company pension scheme
• Life Cover
• Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
• Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
• Role specific training and development
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee

About The Company

Where you’ll be working:

Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nationwide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.