Complaints Officer
- Job Category: Housing
Job location Ashfield District Council, Urban Road, Kirkby, Nottingham, Nottinghamshire, NG178DA,
United Kingdom
Ashfield District Council
Hours per week: 37
Start date: Immediate start
Salary: £25.04 per hour Role is to be office based at Kirkby in Ashfield and will support with the investigation, acknowledgement and response to complaints over various service areas. The successful candidate should have knowledge of handling complaints in the social housing environment, good analytical and IT skills. An awareness of the Housing Ombudsman Service’s Complaint Handling Code would be preferrable. The role will be 37 hours per week, set over 5 days (Monday to Friday) with flexible hours between 8am & 5pm. Assist with the collation and review of information relating to expressions of dissatisfaction - To acknowledge complaints in writing
- To support with the drafting of complaint responses
- To support with the drafting of complaint investigation notes
- To ensure that complaints are handled in line with the Housing Ombudsman Service’s Complaint Handling Code and the council’s complaints policy/procedure
- To support with the preparation of complaint information for submission to the Housing Ombudsman Service
- To support with the implementation of complaint learning outcomes, recommendations and orders
- To ensure that accurate complaint records are maintained
Recommended Jobs
English Tutor
English Tutor – Nottingham (NG2) Are you passionate about helping students improve their English skills? We are seeking a dedicated English Tutor to provide personalised 1:1 tuition to learners in N…
Senior Disposal & Acquisition Surveyor
The Senior Disposal & Acquisition Surveyor is responsible for supporting the local authority in the disposal and acquisition of assets. The role involves managing a case load, conducting due diligenc…
Experienced Primary Teacher - KS2 - September
Exciting Opportunity for a Key Stage 2 Teacher in Nottinghamshire! Position: Key Stage 2 Teacher Location: Nottinghamshire Start Date: September 2024 About Us: We are a thriving prima…
Senior Hydrogeologist
Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our…
HR Administrator
SF Recruitment are working with a fantastic business in Nottingham to recruit for a HR Admin Officer on a full time, permanent basis. This is to work as part of a small, intimate team and also work al…
Regional Service Manager
Regional Service Manager Nottingham £50,000 - £60,000 + Family Feel + Growing company + Full Autonomy + Package + IMMEDIATE START Are you looking for a Service Manager position with a company…
Part Time Dispensing Optician
Part-Time Dispensing Optician | Independent Optical Practice | Long Eaton – 30-34K FTE DOE Zest Optical are working with a respected independent Opticians in Long Eaton to recruit a Dispensing Opt…
Chartered Paraplanner (Remote)
Job Title: Chartered / Part-Chartered Paraplanner Location: Remote or Hybrid (Will need to travel to North East office for quarterly meetings) Salary: Up to £55,000 (DOE) Job Type: Full-ti…