Customer Operation Co-ordinator

Are you passionate about delivering outstanding customer experiences and keeping projects running smoothly? Here at PAM UK (part of the Saint-Gobain group) due to the internal promotion, we're looking fort proactive and organised Customer Operations Coordinator to join our Customer Fulfilment team. As a Customer Operations Coordinator, you'll be the key point of contact for our customers, managing orders, resolving issues, and ensuring seamless communication with stakeholders. You'll take ownership of the order book, handle complaints with confidence, and use your understanding of customer needs to recommend the best logistics solutions. Working both independently and collaboratively, you'll support customer-focused initiatives across the business. Your input will help drive outcomes that are cost- effective, environmentally conscious, and aligned with our customers' expectations. Based out of our new offices at Nottingham Business Park, Bilborough, you'll be able to work this role on a hybrid basis when you're fully trained. What we're looking for:

• Project Co-ordination experience is desirable.
• Previous experience in a customer-facing role (in person or via telephone) is preferred but not essential.
• A strong customer-focused mindset and positive attitude are essential.
• Familiarity with Microsoft Office, SAP, and CRM systems is advantageous.

What you will be doing:

• Act as the dedicated point of contact for customer operations, ensuring all service requirements are met with efficiency and professionalism.
• Leverage project coordination expertise to manage customer order books, including a wide range of order types-from standard stock orders to complex, high-value project orders. Orders may be received via electronic trading platforms, spreadsheets, or standard purchase order documentation.
• Liaise with internal departments (e.g., Sales, Supply Chain, Planning, Manufacturing) to ensure accurate order entry, timely delivery, and adherence to pricing agreements. This includes coordinating bespoke product requirements and ensuring alignment with both customer expectations and manufacturing capabilities.
• Proactively manage the customer order book to support company despatch forecasts, customer delivery schedules, and working capital targets.
• Represent the voice of the customer internally to ensure alignment on lead times, delivery expectations, and service standards. Maintain clear and timely communication with all stakeholders.
• Take ownership of customer complaints, failed deliveries, and invoice discrepancies. Resolve issues empathetically and efficiently, balancing customer satisfaction with commercial considerations.
• Maintain detailed logs for complex orders to assist customer site and procurement teams with delivery tracking, invoicing, and payment management.

Are PAM and Saint-Gobain inclusive employers? Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of 'Making the World a Better Home'. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you