New Homes Services Agent

New Homes Services Agent
6-Month Secondment / Fixed-Term Contract (37.5 hours)
Location: Beeston, Nottingham or London
Salary: £38,730–£40,768 (£41,236 - £43,406, London)

We have an exciting opportunity to join the New Homes Services Team as a New Homes Services Agent. In this role, you will be responsible for managing our schemes across the Midlands and East Anglia region, delivering high-quality defect management and customer care services.

You will take the lead in ensuring the effective delivery of customer care and technical services, including defect management, complaint resolution, and managing property handovers from developers to customers.

This position requires regular travel to sites across the region, as well as access to a vehicle and appropriate business insurance.

Essential Experience:

Previous experience working within a Housing Association
Strong customer service skills
Technical knowledge and experience in repair diagnosticsKey Date:

Interviews will take place on Monday 13th April

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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