Medical Receptionist Apprentice

Summary

The Newthorpe Medical Centre are recruiting a Medical Receptionist to be part of a busy community practice. You will take on administrative duties, interact with patients face to face and by phone and email to assist them in booking appointments and processing prescriptions. This is a great opportunity to develop your business skills.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Business administrator (level 3)

Hours

Monday, Tuesday, Wednesday and Friday. Between the hours of 08.30 and 18.30. Occasional weekend work.

37 hours 30 minutes a week

Start date

Friday 1 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Opening up and closing down the surgery as staff rota dictates
• Arranging appointments using a computerised appointment system for patients coming to the desk and via the telephone
• Greeting patients on arrival, booking them in and directing them to waiting room
• Taking requests by telephone for appointments and home visits quickly and efficiently
• Issuing repeat prescriptions and dealing with requests for prescriptions as appropriate
• Giving results of tests to patients following the confidentiality code
• Advising patients who wish to register at the Practice as to the correct procedure
• Entering the details of new registrations into the computer system
• Updating patient records - changes of names, addresses, telephone numbers, etc.
• Dealing with incoming electronic mail and forwarding it to correct destination
• Scanning paper documents and filing them in the computerised patients' record
• Taking messages and dealing with them as set out in protocols
• Dealing with requests from clinicians as quickly and efficiently as possible; e.g. booking ambulances, finding patients' notes, telephoning patients, etc.
• Handing out letters/ blood forms/prescriptions/sick notes, etc.
• Keeping the Reception area clean and organised
• Other tasks as necessary: From time to time, there are additional tasks that are ad hoc or routine in nature that will need to be

Where you'll work

Newthorpe Medical Centre
Harvest Road
Eastwood, Nottingham
NG16 3HU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. The apprentice will spend 20% of their working hours in off the job activities and training. On the job and off the job training will be delivered in the workplace.

Requirements

Essential qualifications

GCSE in:

• English (grade 4 - 9 )
• Maths (grade 4 - 9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Administrative skills
• Attention to detail
• Communication skills
• Customer care skills
• IT skills
• Non judgemental
• Organisation skills
• Patience
• Team working

Other requirements

4 day working week, onsite parking. Interviews will be held face-to-face at Newthorpe Medical Practice, with a brief overview of the job given by one of our Reception Leads. Dress code is smart-casual, no trainers.