Associate Operations Specialist - Nottingham, UK

• You are self-motivated and ready to “roll up your sleeves." While you are an independent contributor, you are also collaborative. You can spearhead a project and see it through from start to completion.
• As a team player, you navigate cross-functional teams and work well with team members in other business units and departments toward a common goal.
• An Innovator — you see gaps in current processes or workflows as an opportunity to improve and try something new.
• A lifelong learner and always seeking out opportunities to learn and upskill and you understand the importance of thorough and secure screening.

• Provide timely administrative, operational and support activities for all products and services as required within EMEA Operations, specific to criminal records documentation
• Process internal post and handle accordingly (for office-based employees)
• Manage a variety of customer requirements and progress applications within agreed SLAs and hourly targets across EMEA Operations
• Support the development and maintenance of internal documentation as processes and products evolve
• Deliver and participate in cross-training activities when required
• Additional tasks as directed by your line manager or other team members

• Strong attention to detail and accuracy in processing tasks
• Ability to follow structured procedures and meet hourly targets
• Good written and verbal communication skills
• Proactive attitude with willingness to learn and adapt
• Comfortable working both independently and collaboratively
• Basic proficiency in Microsoft Office tools (Outlook, Word, Excel)
• Reliable and punctual
• Open to feedback and development
• Demonstrates a positive and professional approach to work

• Previous administrative or customer service experience (preferred but not essential)
• Understanding of service level agreements and performance metrics

• Health & Wellbeing : Medical, Vision, Employee Assistance Programme.
• Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline.
• Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay.
• Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews.

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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