National Account Manager

National Account Manager - Cleaning & Facilities Management

Salary: £50,000 - £55,000 + Car Allowance
Location: UK Nationwide (travel to multiple sites required)

About TCFM

TCFM is a leading UK provider of specialist cleaning and facilities management (FM) services , supporting national clients across retail, leisure, distribution, and commercial sectors . As our business continues to grow, we are seeking a National Account Manager to lead a high-profile, multi-site leisure and health club contract across the UK.

The Role

As National Account Manager , you will have full responsibility for the delivery, performance, and growth of a major national client account. This role combines strategic account management, operational leadership, and commercial oversight , ensuring the contract consistently meets or exceeds service expectations, KPIs, SLAs, and financial targets .

You will act as the senior client relationship lead while managing and supporting regional and site-based teams across multiple locations nationwide.

Key Responsibilities:

* Full operational and commercial management of a national multi-site cleaning and FM contract
* Act as the primary point of contact for the client , building strong, trusted relationships
* Lead, support, and develop regional managers and site teams across the UK
* Ensure delivery against contractual KPIs, SLAs, and service level agreements
* Manage budgets, forecasting, and cost control to drive strong financial performance
* Drive service improvement, operational consistency, and best practice
* Identify opportunities for contract growth, retention, and service development
* Ensure full health & safety, HR compliance, and company procedure adherence
* Provide performance reporting and operational updates to internal and client stakeholders
* Act as senior escalation point for operational and client matters

About You

We are looking for a proven operational leader with experience managing large, complex, multi-site contracts in a service-led environment .

You will ideally have:

* Experience as a National Account Manager, Senior Contract Manager, Regional Manager, or Regional Director
* Proven track record managing multi-site operations in cleaning, facilities management, or soft services
* Strong commercial awareness and experience in financial management
* Excellent client relationship, stakeholder management, and account management skills
* Experience leading large remote teams across multiple regions
* Ability to drive performance, implement changes, and improve operational delivery
* Experience within leisure, hospitality, retail, or customer-focused sectors is advantageous

Key Skills & Competencies:

* Strategic Account Management
* Contract & Budget Management
* Multi-site Operations Management
* Team Leadership & Development
* Client Relationship & Stakeholder Engagement
* Service Delivery & Operational Excellence
* Health & Safety & Compliance
* Performance Reporting & KPI Monitoring
* Business Growth & Retention

What We Offer

* £50,000 - £55,000 salary
* Car allowance
* Free gym / health club membership
* Career development and progression opportunities
* Opportunity to lead a major national FM contract in a growing business

If you are an experienced National Account Manager or senior operations leader ready for your next challenge, apply today with your CV.

Other Relevant Titles / Keywords:
National Account Manager, Key Account Manager, Strategic Account Manager, Senior Account Manager, National Operations Manager, Regional Operations Manager, Facilities Management Manager, Contract Manager, Multi-site Operations Manager