IT Support Apprentice

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

About us

Baker Heath has produced packaged and bespoke software for over 25 years. Hundreds of businesses and organisations use our products for dental practices.

About you

We looking for a tech savvy individual, with a passion for tech and an interest in problem solving and helping our clients make the most out of their software.

Job Description

Baker Heath Associates is currently looking for a full-time software support for our office in Blaby. We are one of the UK's leading dental software suppliers, providing software to dentists across the country.

We are looking for a natural networker and rapport builder to develop strong relationships with current and potential clients to ensure they have a thorough understanding of our software and a positive onboarding experience.

The role will include taking general support calls for queries about the software, providing training via online video calls and developing training resources which may be in written and video format.

You will need to be comfortable talking and dealing with clients. Additionally, you should be comfortable using a computer, speaking over the phone and quick to learn unfamiliar programs.

Role responsibilities:

• Resolving support calls over the phone.

• Contacting new & existing software users to build a relationship with them.

• Identifying opportunities for new business.

• Developing, writing and recording training resources (Both written and video)

• Testing new features in the software and writing documentation for clients on usage.

Skills and Experience

• Proven interest in tech

• Evidence of a commitment to develop new skills - especially in tech

• Some understanding of core IT concepts such as hardware, operating systems, firewalls, networks, virtual machines etc

• Ability to engage customers and build relationships at a business to business level.

• Confidence to communicate with our clients.

• Good organisational skills.

• Confident IT user.

Qualifications:

Minimum: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Desirable: you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc.

It would be desirable if you hold a driving license and have access to a car so you can easily travel to our clients where on-site support is required but this is not essential.

Salary: £15,600 (for the 1st year of the apprenticeship)

Location: This is an office based role and the successful candidate will be expected to attend our offices at LE8 4GD for 5 days a week.

Apprenticeship Training to be provided:

• You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.

• You will work alongside our experienced Service Desk team and build your skills through a combination of:

• 1-2-1 Coaching

• Group activities

• Online learning

• Work based tasks

By applying you are agreeing to Digital Native retaining your information, sharing this with potential employers and contacting you about apprenticeship opportunities that we feel you could be interested in.

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